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12209 error when accessing AOL IM

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12209 error when accessing AOL IM - 14.Apr.2010 3:25:24 PM   
dfosbenner

 

Posts: 129
Joined: 14.Nov.2001
From: Maybrook, NY USA
Status: offline
I upgraded a user from AOL Messenger (AIM) v 6.9 to v7.2, and after the upgrade, they are unable to logon to AIM.

In ISA 2006 I have an access rule for Web Access for the users, and I had a specific protocol listed for AOL, the built in one, which grants access to AOL IM using port 5190. Now that Iím using AIM 7.2, hereís what shows up in the log:

Authenticated Client Yes
Service Proxy
Destination Host Name kdc.uas.aol.com
Transport TCP
Object Source Internet
Filter Information Req ID: 0a1a73f8; Compression: client=No, server=No, compress rate=0% decompress rate=0%
Source Port 0
HTTP Status Code 12209 The ISA Server requires authorization to fulfill the request. Access to the Web Proxy filter is denied.
Error Information 0x800
Log Record Type Web Proxy Filter
Destination Port 443
Protocol SSL-tunnel
Action Denied Connection
Rule Web Access
Client IP 10.0.1.17
Client Username anonymous
Source Network Internal
Destination Network External
URL kdc.uas.aol.com:443

Authenticated Client Yes
Service Proxy
Destination Host Name aimpro.premiumservices.aol.com
Transport TCP
Object Source Internet
Filter Information Req ID: 0a1a73fa; Compression: client=No, server=No, compress rate=0% decompress rate=0%
Source Port 0
HTTP Status Code 12209 The ISA Server requires authorization to fulfill the request. Access to the Web Proxy filter is denied.
Error Information 0x0
Log Record Type Web Proxy Filter
Destination Port 443
Protocol SSL-tunnel
Action Denied Connection
Rule Web Access
Client IP 10.0.1.17
Client Username anonymous
Source Network Internal
Destination Network External
URL aimpro.premiumservices.aol.com:443

Iíve researched 12209, but Iím stuck. Does anyone have any ideas why this wonít work?

Thank you,

-Dave
Post #: 1

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