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Cannot access flash training videos on Mac

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Cannot access flash training videos on Mac - 15.Oct.2008 4:39:22 PM   
bestfans

 

Posts: 2
Joined: 15.Oct.2008
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I have some Mac users that cannot access flash videos on a training website that they paid for. My company uses ISA server 2000 for our proxy.Windows users can access these videos no problem and I was able to view the videos using dial-up on a Mac. Mac users can view other flash content on the web. We have no other internet connection available. Dial up obviously does not work for streaming media.

Does anyone know what needs to be changed in order to get this working? The website claims to have no IT department. We have a service contract for our Macs but that company doesn't know anything about proxy servers. Also we use Watchguard firewall client.

Thanks
Post #: 1
RE: Cannot access flash training videos on Mac - 9.Nov.2008 7:44:05 PM   
AHIT

 

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Joined: 22.Jul.2002
From: Sydney, Australia
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Your statement about windows users being able to access this particular content and mac users able to access OTHER flash content speaks volumes. This site has an issue.

I did a quick google search and came across a couple of vague references to flash not using assigned proxy settings.
http://www.justskins.com/forums/shockwave-player-ignoring-proxy-settings-22088.html
http://osflash.org/pipermail/universalremoting_osflash.org/2007-March/000028.html
http://flvhelp.com/viewthread.php?id=112

Perhaps this may be the case here for you. I presume your running the latest version of flash on these machines.
Try the flash communication server port connectivity test at http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_16466 from those 'affected machines' to verify they work OK. It may perhaps be that the training website has their own firewall limitations or something similar.

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(in reply to bestfans)
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RE: Cannot access flash training videos on Mac - 13.Nov.2008 3:02:52 PM   
bestfans

 

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Thank you. These articles helped. 

(in reply to AHIT)
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