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OWA from mobile device HTC 730 - 24.Aug.2008 5:35:14 AM

tyakimov

Posts: 2
Joined: 24.Aug.2008
Status: offline

In our company we have OWA (https://webmail.mycompany.com).
And it works fine - inside and outside. However, if I try to access the page from my mobile phone HTC 730, I get an error:

"Error Code 500: Internal Server Error. The server denied the specified uniform resource locator (URL). Contact the server administrator. (12202)"

What is strange is that with other mobiles accessing the mail is fine - even with another HTC Diamond phone. With Nokia it work as well.

So it seems that the problem is with my mobile device, it could be some certificates or something like that.
Any idea how to solve that?

Thanks,
tyakimov

Post #: 1

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RE: OWA from mobile device HTC 730 - 24.Aug.2008 12:59:57 PM

tshinder

Posts: 47490
Joined: 10.Jan.2001
From: Texas
Status: offline

Check what strings the client is sending to the ISA firewall when it tries to connect. Those will appear in the ISA firewall's log files. You can use the ISA firewall's integrated log viewer to see these entries.

HTH,
Tom

_____________________________

Thomas W Shinder, M.D.
Sr. Consultant/Technical Writer
Prowess Consulting http://www.prowessconsulting.com/
Blog: http://blogs.isaserver.org/shinder/

GET THE NEW ISA 2006 Book!: http://tinyurl.com/2gpoo8

(in reply to tyakimov)

Post #: 2

RE: OWA from mobile device HTC 730 - 25.Aug.2008 11:15:39 AM

tyakimov

Posts: 2
Joined: 24.Aug.2008
Status: offline

Thanks Tom

I went on ISA to see the logs

Log Time
Destination IP
Destination Port
Protocol
Action
Rule
Client IP
Client Username
Source Network
Destination Network
HTTP Method
URL

25-08-2008 17:02:14
192.168.55.10
443
https
Denied Connection
Webmail
62.198.135.32
anonymous

GET
http://webmail.mycompany.com/

I do not see anything suspicious here.
Can you suggest where to focus?

regards,
tyakimov

(in reply to tshinder)

Post #: 3

RE: OWA from mobile device HTC 730 - 26.Aug.2008 8:05:29 AM

tshinder

Posts: 47490
Joined: 10.Jan.2001
From: Texas
Status: offline

What rule denied the connection?

Tom

_____________________________

Thomas W Shinder, M.D.
Sr. Consultant/Technical Writer
Prowess Consulting http://www.prowessconsulting.com/
Blog: http://blogs.isaserver.org/shinder/

GET THE NEW ISA 2006 Book!: http://tinyurl.com/2gpoo8

(in reply to tyakimov)

Post #: 4