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Websites Timing Out - Single NIC mode

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Websites Timing Out - Single NIC mode - 27.Feb.2006 10:09:57 PM   
dlitwin

 

Posts: 4
Joined: 22.Nov.2005
Status: offline
Hello,

I've got ISA 2004 w/SP2 installed in single NIC mode to allow authentication/proxy/reporting.  We do not use the full firewall capability because we have another corporate firewall in place.  Since this ISA has been in place (8 mos), we have noticed a slowdown in general web surfing.  Also, there are some websites which do not come up:  they just sit there trying to load, but never fully resolve, or some of the graphics do not appear.  bypassing the ISA 2004 server and going out through the firewall results in no slowdown and the specific site work and resolve fully.

we have 4 firewall policy rules:
1. Filtering software (allow) (new protocol we created), (local host), (all networks and local host), (all users)
2. filtering software admin (allow) (another new protocol we created), (internal), (local host), (all users)
3. web access (allow) (ftp, HTTP, HTTPS), (internal), (all networks and local host), (all authenticated users)
4. last default rule  (deny) (all traffic), (all networks), (all networks and local host), (all users)

for NETWORKS, since we are unihomed, the only active network is INTERNAL.  it has address ranges: 10.0.0.0-10.255.255.255, 0.0.0.1-126.255.255.255, 128.0.0.0-233.255.255.255, 240.0.0.0-255.255.255.254.  our internal network is represented by the 10.0.x.x range

properties for INTERNAL network:
ADDRESSES: IP ranges listed as above
DOMAINS: nothing listed
WEB BROWSER: nothing listed
AUTO DISCOVERY: nothing listed
FIREWALL CLIENT:  (unchecked)
WEB PROXY: enable web proxy client checked, enable HTTP checked with 8080 listed in port box.  Authentication method is INTEGRATED, BASIC and "require all users to authenticate" is UNCHECKED.

Anyone care to look this over and see if I have a mistake anywhere.  We are starting to think about dumping the ISA server because of the slowness and timeouts, but I still like the reporting features.  I also have access to ISAINFO and can post/email a log if needed.

Dan
Post #: 1
RE: Websites Timing Out - Single NIC mode - 27.Feb.2006 11:59:06 PM   
LLigetfa

 

Posts: 2187
Joined: 10.Aug.2004
From: fort frances.on.ca
Status: offline
Is PMTUDiscovery enabled?

_____________________________

The School of Hard Knocks is a mean teacher. She gives the exam before the lesson.

(in reply to dlitwin)
Post #: 2
RE: Websites Timing Out - Single NIC mode - 28.Feb.2006 12:30:26 AM   
ClintD

 

Posts: 1848
Joined: 26.Jan.2001
From: Keller, TX
Status: offline
What Filtering Software are you using?
Are you certain that the ISA Server service itself is the cause of the delay? In other words, is it possible that ISA is just a symptom of slow performance on that box?
Have you considered removing the filtering add-on to see if that isolates the problem?

(in reply to LLigetfa)
Post #: 3
RE: Websites Timing Out - Single NIC mode - 28.Feb.2006 4:05:36 AM   
dlitwin

 

Posts: 4
Joined: 22.Nov.2005
Status: offline
PMTU Discovery is enabled.  I found that post a while ago, enabled, and rebooted the ISA server.  no difference.

The filtering software we use is SmartFilter 4.1 from Secure Computing.  We have the ISA specific pluggin of this software and requires that it be installed on the ISA server.  The admin portion/reporting software is installed on another server.

Other than Server 2003, these are the only 2 pieces of software on the server and is this server's only role.

other suggestions?

(in reply to dlitwin)
Post #: 4
RE: Websites Timing Out - Single NIC mode - 28.Feb.2006 5:04:15 AM   
ClintD

 

Posts: 1848
Joined: 26.Jan.2001
From: Keller, TX
Status: offline
Have you considered removing the filtering add-on to see if that isolates the problem?

Have you taken network captures from the ISA Server to 'time' when ISA receives the request and how long it takes to return the page to the client? Specifically, once ISA receives the request, how long does it take for the DNS name to be resolved and once it has that, how long does it take to connect to he external server?

Break the problem into its constituent parts and determine where the delay is coming from. I have my ISA Server setup at work and at home and never see delays.

< Message edited by ClintD -- 28.Feb.2006 5:07:32 AM >

(in reply to dlitwin)
Post #: 5
RE: Websites Timing Out - Single NIC mode - 1.Mar.2006 11:30:13 PM   
dlitwin

 

Posts: 4
Joined: 22.Nov.2005
Status: offline
this is a copy of my log...





Destination Host Name

Transport

MIME Type

Object Source

Source Proxy

Destination Proxy

Bidirectional

Client Host Name

Filter Information

Network Interface

Raw IP Header

Raw Payload

Source Port

Processing Time

Bytes Sent

Bytes Received

Result Code

HTTP Status Code

Cache Information

Error Information

Log Record Type

Log Time

Destination IP

Destination Port

Protocol

Action

Rule

Client IP

Client Username

Source Network

Destination Network

HTTP Method


www.duluthsuperior.com

TCP







-

-




-




-

-

-

9091

9293

4573

510




12209

0x0

0x0

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Denied Connection

web access

10.0.15.10

anonymous

Internal

External

GET


www.duluthsuperior.com

TCP







-

-




-




-

-

-

154155

156157

563

615




164165

0x0

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Failed Connection Attempt

web access

10.0.15.10

anonymous

Internal

External

GET


www.yahoo.com

TCP

image/gif

Internet

-

-




-




-

-

-

218219

220221

261

713




228229

0x41040000

0x480

Web Proxy Filter

2/28/2006 14:29

216.109.118.66

240241

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

Internal

GET


www.duluthsuperior.com

TCP

text/css

Not Modified

-

-




-




-

-

-

282283

284285

286287

595




292293

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

304305

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

text/css

Not Modified

-

-




-




-

-

-

346347

348349

350351

577




356357

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

368369

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

application/x-javascript

Not Modified

-

-




-




-

-

-

410411

412413

414415

571




420421

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

432433

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/jpeg

Not Modified

-

-




-




-

-

-

474475

476477

478479

645




484485

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

496497

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/gif

Not Modified

-

-




-




-

-

-

538539

540541

542543

627




548549

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

560561

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


ad.doubleclick.net

TCP







-

-




-




-

-

-

602603

604605

606607

608609




12210

0x0

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

624625

http

Failed Connection Attempt

10.0.15.10

DULUTH\djlitw




GET


ad.doubleclick.net

TCP







-

-




-




-

-

-

662663

664665

4573

668669




12209

0x0

0x0

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Denied Connection

web access

10.0.15.10

anonymous

Internal

External

GET


ad.doubleclick.net

TCP







-

-




-




-

-

-

726727

728729

730731

732733




736737

0x0

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Failed Connection Attempt

web access

10.0.15.10

anonymous

Internal

External

GET


ad.doubleclick.net

TCP







-

-




-




-

-

-

790791

792793

794795

796797




12210

0x0

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

812813

http

Failed Connection Attempt

10.0.15.10

DULUTH\djlitw




GET


www.duluthsuperior.com

TCP







-

-




-




-

-

-

850851

852853

4573

856857




12209

0x1002

0x0

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Denied Connection

web access

10.0.15.10

anonymous

Internal

External

GET


www.belleville.com

TCP







-

-




-




-

-

-

914915

916917

4573

920921




12209

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Denied Connection

web access

10.0.15.10

anonymous

Internal

External

GET


www.duluthsuperior.com

TCP







-

-




-




-

-

-

978979

980981

4573

984985




12209

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Denied Connection

web access

10.0.15.10

anonymous

Internal

External

GET


www.duluthsuperior.com

TCP







-

-




-




-

-

-

10421043

10441045

4573

10481049




12209

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Denied Connection

web access

10.0.15.10

anonymous

Internal

External

GET


www.duluthsuperior.com

TCP







-

-




-




-

-

-

11061107

11081109

4573

11121113




12209

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Denied Connection

web access

10.0.15.10

anonymous

Internal

External

GET


www.duluthsuperior.com

TCP







-

-




-




-

-

-

11701171

11721173

4573

11761177




12209

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Denied Connection

web access

10.0.15.10

anonymous

Internal

External

GET


www.duluthsuperior.com

TCP







-

-




-




-

-

-

12341235

12361237

4573

12401241




12209

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Denied Connection

web access

10.0.15.10

anonymous

Internal

External

GET


www.duluthsuperior.com

TCP







-

-




-




-

-

-

12981299

13001301

13021303

13041305




13081309

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Failed Connection Attempt

web access

10.0.15.10

anonymous

Internal

External

GET


www.duluthsuperior.com

TCP

application/x-shockwave-flash

Not Modified

-

-




-




-

-

-

13621363

13641365

13661367

13681369




13721373

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

13841385

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

text/html

Internet

-

-




-




-

-

-

14261427

14281429

63426

14321433




14361437

0x632c0000

0x580

Web Proxy Filter

2/28/2006 14:29

216.251.177.54

14481449

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/gif

Not Modified

-

-




-




-

-

-

14901491

14921493

14941495

14961497




15001501

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

15121513

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

application/x-shockwave-flash

Not Modified

-

-




-




-

-

-

15541555

15561557

15581559

15601561




15641565

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

15761577

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/jpeg

Not Modified

-

-




-




-

-

-

16181619

16201621

16221623

16241625




16281629

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

16401641

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.belleville.com

TCP

image/jpeg

Not Modified

-

-




-




-

-

-

16821683

16841685

16861687

16881689




16921693

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

17041705

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/gif

Not Modified

-

-




-




-

-

-

17461747

17481749

17501751

17521753




17561757

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

17681769

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/jpeg

Not Modified

-

-




-




-

-

-

18101811

18121813

18141815

18161817




18201821

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

18321833

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/jpeg

Not Modified

-

-




-




-

-

-

18741875

18761877

18781879

18801881




18841885

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

18961897

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

application/x-javascript

Not Modified

-

-




-




-

-

-

19381939

19401941

19421943

19441945




19481949

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

19601961

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/gif

Not Modified

-

-




-




-

-

-

20022003

20042005

20062007

20082009




20122013

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

20242025

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/jpeg

Not Modified

-

-




-




-

-

-

20662067

20682069

20702071

20722073




20762077

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

20882089

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/gif

Not Modified

-

-




-




-

-

-

21302131

21322133

21342135

21362137




21402141

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

21522153

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/gif

Not Modified

-

-




-




-

-

-

21942195

21962197

21982199

22002201




22042205

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

22162217

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/gif

Not Modified

-

-




-




-

-

-

22582259

22602261

22622263

22642265




22682269

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

22802281

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.realcities.com

TCP

image/jpeg

Not Modified

-

-




-




-

-

-

23222323

23242325

23262327

23282329




23322333

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

23442345

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.miami.com

TCP

image/gif

Not Modified

-

-




-




-

-

-

23862387

23882389

23902391

23922393




23962397

0x1002

0x880

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

24082409

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

Internal

GET


www.philly.com

TCP

image/gif

Not Modified

-

-




-




-

-

-

24502451

24522453

24542455

24562457




24602461

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

24722473

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/jpeg

Not Modified

-

-




-




-

-

-

25142515

25162517

25182519

25202521




25242525

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

25362537

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/jpeg

Not Modified

-

-




-




-

-

-

25782579

25802581

25822583

25842585




25882589

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

26002601

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/gif

Not Modified

-

-




-




-

-

-

26422643

26442645

26462647

26482649




26522653

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

26642665

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.realcities.com

TCP

image/jpeg

Not Modified

-

-




-




-

-

-

27062707

27082709

27102711

27122713




27162717

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

27282729

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.duluthsuperior.com

TCP

image/gif

Not Modified

-

-




-




-

-

-

27702771

27722773

27742775

27762777




27802781

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

27922793

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.realcities.com

TCP

image/jpeg

Not Modified

-

-




-




-

-

-

28342835

28362837

28382839

28402841




28442845

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

28562857

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


www.realcities.com

TCP

image/jpeg

Not Modified

-

-




-




-

-

-

28982899

29002901

29022903

29042905




29082909

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

29202921

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


ad.doubleclick.net

TCP







-

-




-




-

-

-

29622963

29642965

29662967

29682969




12210

0x0

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

29842985

http

Failed Connection Attempt

10.0.15.10

DULUTH\djlitw




GET





TCP

-










Yes




-










30223023

30243025

30263027

30283029

0x0




0x0

0x0

Firewall

2/28/2006 14:29

10.0.10.3

8080

Unidentified IP Traffic

Initiated Connection

10.0.15.10




Internal

Local Host

-





TCP

-










Yes




-










30843085

10000

7089

7503

0x80074e21

0x0

0x0

Firewall

2/28/2006 14:29

10.0.10.3

8080

Unidentified IP Traffic

Closed Connection

10.0.15.10




Internal

Local Host

-





TCP

-










Yes




-










31443145

31463147

31483149

31503151

0x0




0x0

0x0

Firewall

2/28/2006 14:29

10.0.10.3

8080

Unidentified IP Traffic

Initiated Connection

10.0.15.10




Internal

Local Host

-





TCP

-










Yes




-










32063207

32083209

32103211

5798

0x80074e20

0x0

0x0

Firewall

2/28/2006 14:29

10.0.10.3

8080

Unidentified IP Traffic

Closed Connection

10.0.15.10




Internal

Local Host

-





TCP

-










Yes




-










32663267

32683269

32703271

32723273

0x0




0x0

0x0

Firewall

2/28/2006 14:29

10.0.10.3

8080

Unidentified IP Traffic

Initiated Connection

10.0.15.10




Internal

Local Host

-





TCP

-










Yes




-










33283329

33303331

14207

37168

0x80074e20

0x0

0x0

Firewall

2/28/2006 14:29

10.0.10.3

8080

Unidentified IP Traffic

Closed Connection

10.0.15.10




Internal

Local Host

-


ad.doubleclick.net

TCP







-

-




-




-

-

-

33883389

33903391

33923393

33943395




12210

0x0

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

34103411

http

Failed Connection Attempt

10.0.15.10

DULUTH\djlitw




GET


www.perfectmatch.com

TCP







-

-




-




-

-

-

34483449

34503451

4573

34543455




12209

0x0

0x0

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Denied Connection

web access

10.0.15.10

anonymous

Internal

External

GET


www.perfectmatch.com

TCP







-

-




-




-

-

-

35123513

35143515

35163517

35183519




35223523

0x0

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Failed Connection Attempt

web access

10.0.15.10

anonymous

Internal

External

GET


www.perfectmatch.com

TCP







-

-




-




-

-

-

35763577

35783579

35803581

35823583




12210

0x0

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

35983599

http

Failed Connection Attempt

10.0.15.10

DULUTH\djlitw




GET


10.0.10.3

TCP







-

-




-




-

-

-

36363637

36383639

4573

36423643




12209

0x0

0x0

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Denied Connection

web access

10.0.15.10

anonymous

Internal

Local Host

GET


10.0.10.3

TCP







-

-




-




-

-

-

37003701

37023703

37043705

37063707




37103711

0x0

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Failed Connection Attempt

web access

10.0.15.10

anonymous

Internal

Local Host

GET


10.0.10.3

TCP

text/html

Internet

-

-




-




-

-

-

37643765

37663767

4261

37703771




37743775

0x60000000

0x580

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

9014

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

Local Host

GET


custom.marketwatch.com

TCP







-

-




-




-

-

-

38283829

38303831

4573

38343835




12209

0x0

0x800

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Denied Connection

web access

10.0.15.10

anonymous

Internal

Internal

GET


custom.marketwatch.com

TCP







-

-




-




-

-

-

38923893

38943895

38963897

38983899




39023903

0x0

0x880

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

8080

http

Failed Connection Attempt

web access

10.0.15.10

anonymous

Internal

Internal

GET


www.duluthsuperior.com

TCP

image/gif

Not Modified

-

-




-




-

-

-

39563957

39583959

39603961

39623963




39663967

0x1002

0x80

Web Proxy Filter

2/28/2006 14:29

10.0.10.3

39783979

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

External

GET


custom.marketwatch.com

TCP

text/html

Internet

-

-




-




-

-

-

40204021

40224023

10015

40264027




40304031

0x41040000

0x480

Web Proxy Filter

2/28/2006 14:29

205.203.131.66

40424043

http

Allowed Connection

web access

10.0.15.10

DULUTH\djlitw

Internal

Internal

GET

(in reply to ClintD)
Post #: 6

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