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Dashboard / Monitoring

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Dashboard / Monitoring - 19.Jul.2004 1:41:00 PM   
kegly911

 

Posts: 10
Joined: 19.Jul.2004
From: UK
Status: offline
Hi All,

After performing an in place upgrade from ISA 200 SP2 to ISA 2004 Full version when we click on the Monitoring node and the dashboard appears on the right hand side of the console and error pops up saying: ˘Refresh failed ű You do not have the necessary permissions to perform this action.÷

However the user we are log on with is the Domain Admin and has full ISA permissions.

Any ideas.
Post #: 1
RE: Dashboard / Monitoring - 19.Jul.2004 9:13:00 PM   
tshinder

 

Posts: 50013
Joined: 10.Jan.2001
From: Texas
Status: offline
Hi Kegley,

Is there any other software installed on the machine, like Norton or Diskeeper?

Thanks!
Tom

(in reply to kegly911)
Post #: 2
RE: Dashboard / Monitoring - 19.Jul.2004 9:37:00 PM   
kegly911

 

Posts: 10
Joined: 19.Jul.2004
From: UK
Status: offline
We have GFI WebMonitor and GFI DownloadSecurity running on it but no AV scanner on the box itself.

Nothing I can think of which is scanning files which are accessed.

thanks,

(in reply to kegly911)
Post #: 3
RE: Dashboard / Monitoring - 20.Jul.2004 2:46:00 AM   
tshinder

 

Posts: 50013
Joined: 10.Jan.2001
From: Texas
Status: offline
Hi Kegly,

I haven't heard of this problem yet, but I'll keep my eyes out for a solution.

Thanks!
Tom

(in reply to kegly911)
Post #: 4
RE: Dashboard / Monitoring - 26.Nov.2004 9:47:00 AM   
petri.ala-annala@fiasco.f

 

Posts: 28
Joined: 26.Nov.2004
From: Helsinki
Status: offline
Hi,
I did have the same monitoring > alerts > refresh failed error, and just today I found a nice fix that worked with my servers (also using GFI free monitor):

I figured out that this problem is due to dcom configuration and authentication level:
Run dcomcnfg.exe > applications tab > FPC class (1) and (2), properties, general tab > change authentication level from default to connection > alerts will work with local session as well as remote session. Im not sure if you can change this level back to default, but I think this is better workaround than reinstalling isaserver (that didnt work for me, had still the same error)

Let me know if this helps you! [Cool]

[ November 26, 2004, 09:48 AM: Message edited by: Petri Ala-Annala ]

(in reply to kegly911)
Post #: 5

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