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Activesync and FWC and 85010016 error

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Activesync and FWC and 85010016 error - 1.Aug.2006 3:30:07 PM   
jboettger

 

Posts: 31
Joined: 23.Jun.2005
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Good morning.  Have a strange problem where I can't sync my CIngular 8125 over a USB connection.  A wireless connection works fine. 

I've traced this back to the FWC.  If the FWC is not installed it works just fine.

OWA is working fine so my internal dns stuff is working correctly. 

Anyone have any ideas why the FWC would block activesync connectivity or anyone else experiencing a problem?

Thanks in advance for any insight provided.

Jim Boettger

Post #: 1
RE: Activesync and FWC and 85010016 error - 4.Aug.2006 3:43:50 PM   
tshinder

 

Posts: 50013
Joined: 10.Jan.2001
From: Texas
Status: offline
Hi J,

What version of ActiveSync are you using? You should be using 3.9 I think. Anything over 4 won't work.

HTH,
Tom

_____________________________

Thomas W Shinder, M.D.

(in reply to jboettger)
Post #: 2
RE: Activesync and FWC and 85010016 error - 4.Aug.2006 4:41:57 PM   
jboettger

 

Posts: 31
Joined: 23.Jun.2005
Status: offline
Tom, thanks for you reply.  It is Activesync 4.2. 

In your opinion, if I were to contact MS on this should I be contact the Activesync folks or the ISA 2004 folks?

Thanks for your insight.

Jim

(in reply to jboettger)
Post #: 3
RE: Activesync and FWC and 85010016 error - 5.Aug.2006 6:48:51 PM   
tshinder

 

Posts: 50013
Joined: 10.Jan.2001
From: Texas
Status: offline
Hi Jim,

Try the ISA guys, they tend to be a lot smarter than the Exchange guys.

HTH,
Tom

_____________________________

Thomas W Shinder, M.D.

(in reply to jboettger)
Post #: 4
RE: Activesync and FWC and 85010016 error - 21.Aug.2006 1:40:06 PM   
Thomas Toft

 

Posts: 6
Joined: 27.Nov.2002
From: Flensburg, Germany
Status: offline
Did this really resolve the problem? ActiveSync via USB only with Version 3.9. Thatīs a joke, isntīt it?

< Message edited by Thomas Toft -- 21.Aug.2006 1:42:28 PM >

(in reply to tshinder)
Post #: 5
RE: Activesync and FWC and 85010016 error - 21.Aug.2006 4:17:40 PM   
tshinder

 

Posts: 50013
Joined: 10.Jan.2001
From: Texas
Status: offline
Hi Thomas,

Wasn't a joke. I've always had problems with anything higher than 3.9

Tom

_____________________________

Thomas W Shinder, M.D.

(in reply to Thomas Toft)
Post #: 6
RE: Activesync and FWC and 85010016 error - 21.Aug.2006 5:14:28 PM   
Thomas Toft

 

Posts: 6
Joined: 27.Nov.2002
From: Flensburg, Germany
Status: offline
hi,

thank you for your quick reply.
I have looked for 3.9 but it is not available. 3.7 was there at the MS download site but that is really rather old, isnīt it?
And I have no good feeling about that old stuff. Everywhere you get told to use the newest release. And I use E2K3 SP2 which is quite new, my MDA does also have the newest release of WM5. I do not think that this makes sense. Do you really have no other idea?
Perhaps if I offer you a view into the logging of my ISA 2004? There it seems to go wrong because of I think that there should be no entries that say "denied" SSL and as source the inner address of the ISA.
What about that?

Regards Thomas

(in reply to tshinder)
Post #: 7
RE: Activesync and FWC and 85010016 error - 21.Aug.2006 5:17:29 PM   
tshinder

 

Posts: 50013
Joined: 10.Jan.2001
From: Texas
Status: offline
Hi Thomas,

The version of ActiveSync used in the docking cradle has nothing to do with the ISA firewall device. In fact, I never put my phones in the cradle except to install software -- they update over the Internet link.

Tom

_____________________________

Thomas W Shinder, M.D.

(in reply to Thomas Toft)
Post #: 8
RE: Activesync and FWC and 85010016 error - 21.Aug.2006 5:35:46 PM   
Thomas Toft

 

Posts: 6
Joined: 27.Nov.2002
From: Flensburg, Germany
Status: offline
Ok, if you tell me that this is perhaps even the way as how it is meant from the developers then I should be satisfied. But I had one other solution before where I had configured the sync to go via VPN and there I got no errors. I am one these guys who can not accept error messages where there should be no.

Thomas

(in reply to tshinder)
Post #: 9
RE: Activesync and FWC and 85010016 error - 24.Aug.2006 2:27:37 PM   
Thomas Toft

 

Posts: 6
Joined: 27.Nov.2002
From: Flensburg, Germany
Status: offline
 
Someone in another forum said:

"> An "Internal to Internal" rule fixed this problem.  Does an "Internal to
> Internal" rule indicate that something is configured wrong on my ISA 2004 box?


But what I would really like to ask is what does your "internal - internal"
rule  excactly allow. And why do you close your short answer with another
question? To me you do not seem very sure about what you did. So why should I
follow? Do you hope someone else will say something helpful about this? So do
I."

So, do you have an idea how this meant?

Regards Thomas

(in reply to Thomas Toft)
Post #: 10
RE: Activesync and FWC and 85010016 error - 24.Aug.2006 11:09:06 PM   
tshinder

 

Posts: 50013
Joined: 10.Jan.2001
From: Texas
Status: offline
Hi Tom,

When the device is in the cradle, it's not using the "over the Internet" ActiveSync settings, so the "internal to internal" stuff is BS. However, there would be an issue with a device that was using a WiFi connection on the same network on which the Exchange Server is located, since you would need to configure, on the device (not the ISA firewall) that the internal domain use Direct Access instead of the proxy.

There is a known problem with versions after 3.7 with the Firewall client. However, if you disable the ActiveSync app from using the Firewall client with:

[rnaapp]
disable=1

It might work.

Tom

_____________________________

Thomas W Shinder, M.D.

(in reply to Thomas Toft)
Post #: 11
RE: Activesync and FWC and 85010016 error - 28.Aug.2006 8:56:41 PM   
jboettger

 

Posts: 31
Joined: 23.Jun.2005
Status: offline
Tom, unfortunately if you go back to versions prior to 4.0 you lose a large feature set for Windows Mobile 5.0 devices.  In addition I need to cradle my device so that my Tasks folder can be updated on my device.  The wireless sync does not sync tasks, only Emails, Contacts, and Calendar items.   I am also in the middle of a large 40 story building and have absolutely no signal/reception during the day.  In order to keep my device up to date during the day the USB port connection comes in handy.   That way I don't have a ton of updates to be done when I finally get a good signal again.

I struggled with this for a couple of months and I stumbled across a post somewhere about creating an Internal to Internal rule (I can't seem to find that link now).   For whatever reason, after creating and activating that rule all of my Winmobi 5.0 devices and AS 4.2 now can sync while wired to the USB port and of of course the wireless AS/Exchange still continues to work.  If I disable the rule the devices revert back to the 85010016 errors.   This rule seems to have solved my problem for whatever reason good or bad.

My question is why an "internal to Internal" rule would allow my Win MObi devices to work?  Did my vendor configured something wrong on my ISA 2004 box?  In theory I should not need to configure any type of rule on the ISA 2004 box for inside the firewall host to host communication correct?

Any insight would be greatly appreciated.

Jim Boettger


(in reply to tshinder)
Post #: 12
RE: Activesync and FWC and 85010016 error - 29.Aug.2006 6:00:37 AM   
tshinder

 

Posts: 50013
Joined: 10.Jan.2001
From: Texas
Status: offline
Hi Jim,

I'd try to disable the firewall client for the appliation, but adding this to the Firewall client settings:

[rnaapp]
disable=1

The "internal to internal" will lead to no end of troubles, believe me.

Tom

_____________________________

Thomas W Shinder, M.D.

(in reply to jboettger)
Post #: 13
RE: Activesync and FWC and 85010016 error - 29.Aug.2006 3:26:10 PM   
jboettger

 

Posts: 31
Joined: 23.Jun.2005
Status: offline
Tom, would this be placed in the wspcfg.ini?

Thanks

Jim

(in reply to tshinder)
Post #: 14
RE: Activesync and FWC and 85010016 error - 29.Aug.2006 3:34:12 PM   
tshinder

 

Posts: 50013
Joined: 10.Jan.2001
From: Texas
Status: offline
Hi Jim,

No, just disable the rnaapp in the Firewall client settings in the ISA firewall console.

HTH,
Tom

_____________________________

Thomas W Shinder, M.D.

(in reply to jboettger)
Post #: 15
RE: Activesync and FWC and 85010016 error - 29.Aug.2006 3:44:47 PM   
jboettger

 

Posts: 31
Joined: 23.Jun.2005
Status: offline
Tom, if it's not there should I add it?

Thanks.

Jim

(in reply to tshinder)
Post #: 16
RE: Activesync and FWC and 85010016 error - 1.Sep.2006 1:41:23 PM   
tshinder

 

Posts: 50013
Joined: 10.Jan.2001
From: Texas
Status: offline
Hi Jim,

Yes, and then set it as disable. Works the same way as when you disable other applications using the Firewall client settings.

HTH,
Tom

_____________________________

Thomas W Shinder, M.D.

(in reply to jboettger)
Post #: 17

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