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RE: ISA Server 2006 - Firewall Service terminates

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RE: ISA Server 2006 - Firewall Service terminates - 25.Apr.2007 6:18:43 PM   
mikeb99

 

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Joined: 13.Nov.2005
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Swapping servers around would be a major job and involve an outage of the services, that I would rather avoid unless I have some reason to suspect hardware... like the knowledge that this error is often associated with hardware problems. MS don't indicate this in the KB's I've read to date, but I'd be happy to go with such a move if there was a sound basis for testing it.

Of course, if I have to buy new hardware, I could always buy a Cisco ASA55xx....

(in reply to Jassyca)
Post #: 21
RE: ISA Server 2006 - Firewall Service terminates - 25.Apr.2007 6:31:26 PM   
mikeb99

 

Posts: 15
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Just as an aside, the main reason for noting the role of this particular ISA server is that it's the main public perimiter firewall.

I have 3 ISA servers:

1. This one -- Inbound perimiter FW.
2. Outbound perimiter FW.
3. Internal server FW.

The inbound perimiter FW is the one that shows it's face large to the world, is the primary defence point, and cops and absolute hammering from hackers... it's under attack and/or probing all day every day.

(in reply to Jassyca)
Post #: 22
RE: ISA Server 2006 - Firewall Service terminates - 26.Apr.2007 10:44:36 AM   
tshinder

 

Posts: 50013
Joined: 10.Jan.2001
From: Texas
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Hi Mike,

Do you have all the latest service packs and hotfixes installed on the problematic ISA Firewall?

Thanks!
Tom

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Thomas W Shinder, M.D.

(in reply to mikeb99)
Post #: 23
RE: ISA Server 2006 - Firewall Service terminates - 26.Apr.2007 3:23:06 PM   
mikeb99

 

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Joined: 13.Nov.2005
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Hi Tom,

There is only the one hotfix showing as being installed for ISA-2006, KB925403 (something to do with publishing Exchange2007) which was installed by MS-Update. I'm not sure about a service-pack for isa-2006  ??

Unless MS-Update advises me that something is available or I can manage to luck onto a specific KB article from the event description, I find the whole process of tracking MS hotfixes to be near impossible to deal with... so I have no idea if there are other patches/hotfixes which are available for isa-server-2006, that I am missing.

I have visted http://www.microsoft.com/technet/isa/2006/downloads/default.mspx but couldn't see anything that leapt off the page and smacked me between the eyes... which is sorta what I need to notice something....

(in reply to tshinder)
Post #: 24
RE: ISA Server 2006 - Firewall Service terminates - 27.Apr.2007 11:06:57 AM   
tshinder

 

Posts: 50013
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Hi Mike,

If you have everything that MS Update says you need, then you're good.

You say that the firewall service is shutting down once at day. Any chance that it's happening at the same time of day?

Thanks!
Tom

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Thomas W Shinder, M.D.

(in reply to mikeb99)
Post #: 25
RE: ISA Server 2006 - Firewall Service terminates - 27.Apr.2007 7:21:03 PM   
mikeb99

 

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Joined: 13.Nov.2005
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I should have said "at least" once a day.
 
Yesterday it failed 5 times... 3 of them within 10mins of each other.
 
However, it's now gone nearly 24hrs since the last failure, which makes me suspect that it's content related, and has something to do with a published website and a request for content.
 
I've activated the recovery state on the service, to try and restart it if I'm not around, but auto-resarting a service is not something I see as a solution.
 
The MS ISA-Events chm describes the event as::


ISA Server 2006: Event 14057
Event Message
The Firewall service stopped because the application filter module <filter module name> generated the exception code <exception code> at the address <address> when the function <function name> was called. To resolve this error, remove recently installed application filters and restart the service.
Explanation
The application filter module specified in the event message performed an invalid function call that raised an exception and stopped the Firewall service.
User Action
After removing the applicable application filter, restart the Microsoft Firewall service. To do this, in the ISA Server Management console tree, click Monitoring. In the details pane, click the Services tab, and then select Microsoft Firewall. On the Tasks tab, click Start Selected Service.




 
I am running a number of published websites (that's basically the job of this firewall) and these sites are running IIS6 GPZIP compression and header-level cache control, using a couple of tools from the Port80 guys.
 
If (when?) if fails again, I'll try playing with the hardware, just to rule it out, but based on the error description, I'm starting to wonder if this might have something to do with GZipped content and the firewall freaking out with particular responses.

(in reply to tshinder)
Post #: 26
RE: ISA Server 2006 - Firewall Service terminates - 29.Apr.2007 9:49:35 AM   
tshinder

 

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Joined: 10.Jan.2001
From: Texas
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Ha! Maybe is the compression settings that are gunking up the ISA Firewall. Read the ISA Server 2004 SP2 White Paper and pay close attention to the compression section and how you might be able to DoS yourself because of compression in a Web publishing scenario.

HTH,
Tom

_____________________________

Thomas W Shinder, M.D.

(in reply to mikeb99)
Post #: 27
RE: ISA Server 2006 - Firewall Service terminates - 1.May2007 10:38:49 AM   
ahardesty

 

Posts: 34
Joined: 12.Nov.2003
From: Burlington, VT
Status: offline
I had this problem too....and SurfControl provided me with a TEST POST SP1 Hotfix that I actually havn't applied yet.

They are calling it: SWF_v5.5.1_ISA_TEST_HF001

They claim that it should be in the next SP, due sometime in May '07.

Hope this helps.

Ashley



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A Hardesty
Fletcher Allen Health Care
Burlington, VT

(in reply to tshinder)
Post #: 28
RE: ISA Server 2006 - Firewall Service terminates - 1.May2007 6:32:09 PM   
mikeb99

 

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Joined: 13.Nov.2005
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The firewall in question here, hasn't crshed now for 3 days... and nothing has been changed.

It was crashing regularly, multiple times per day, but then slowed down, and has stopped for now.

This makes me suspect it's content and/or client related, and is more an indicator of an article either no longer being read by anyone, or not read by particlular clients.

As I mentioned, the published websites (not the firewalls) are all running gzip compression, and I'm aware that some client software plays havoc with this... such as Norton Security.

I'll keep monitoring to see if I can correlate a common request to the problem, but for now it's still a mystery here.

< Message edited by mikeb99 -- 1.May2007 6:33:17 PM >

(in reply to ahardesty)
Post #: 29
RE: ISA Server 2006 - Firewall Service terminates - 3.May2007 11:51:30 AM   
tshinder

 

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Joined: 10.Jan.2001
From: Texas
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Hi Mike,

Great! Looking forwards to what you find out.

Tom

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Thomas W Shinder, M.D.

(in reply to mikeb99)
Post #: 30
RE: ISA Server 2006 - Firewall Service terminates - 21.Oct.2007 8:06:17 AM   
mattias.bergkvist

 

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Joined: 21.Oct.2007
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Hi Mike,

I have the same problem with event 14057.
I have installed a WebFilter and then the ISA server crash. Its work fine when the web filter is uninstalled.

Have you mikeb99 solved your problem or there any body else that have the answer to the error?

Was it the gzip compression?


Mattias

(in reply to tshinder)
Post #: 31
RE: ISA Server 2006 - Firewall Service terminates - 15.Dec.2007 1:18:32 PM   
BigBen

 

Posts: 10
Joined: 5.Nov.2003
From: Montreal
Status: offline
Same thing for me with my ISA 2006,
same errors, I desinstalled the GFI webmonitor and BINGO!!

thank guys for the hint....



(in reply to mattias.bergkvist)
Post #: 32
RE: ISA Server 2006 - Firewall Service terminates - 15.Dec.2007 1:44:45 PM   
elmajdal

 

Posts: 6022
Joined: 16.Sep.2004
From: Lebanese in Kuwait
Status: offline
Hi,

quote:

  Changes in GFI WebMonitor build 20070817:

  • FIXED: Download control policy - 'Block all other files' option was not working.
  • FIXED: Activity log was being corrupted by certain characters in URLs.
  • FIXED: Microsoft Firewall Service crashed when a custom content-type is blocked.
  • FIXED: Notifications for a successful WebGrade database updates were being sent even when this option was disabled.
  • FIXED: Notifications were not being sent when a custom content-type was being triggered.
  • FIXED: Anti-virus licensing status was being left empty.
  • NEW: Introduction of support for upgrade over a previous build of GFI WebMonitor 4 with settings being preserved.
  • NEW: Licensing has been implemented

I believe the issue with GFI WM4 is solved now with the new released build.

Source : http://forums.gfi.com/m_900753333/mpage_1/key_/tm.htm#900757459

_____________________________

Tarek Majdalani

Windows Expert - IT Pro MVP
Facebook : https://www.facebook.com/ElMajdal.Net

(in reply to BigBen)
Post #: 33

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