I've got a number of users who use handheld devices (Cingular 2125, Motorola Q, etc) and they would like to connect to our OWA with them.
However, when they connect to the web site they get an error message that says "The page cannot be displayed", and down at the bottom it says "Error code: 500 Internal Server Error. Element not found. (1168)."
On the ISA server it shows "Failed Connection Attempt" with an HTTP status code of 1168. The URL they're trying to connect is the same as our other users, but this one ends with "formdir=10".
Any ideas why this would happen, and how I can fix it?
Windows Mobile Users Receive Error 401 Unauthorized When a Microsoft Windows Mobile® user tries to access a published Outlook Web Access or Windows Mobile Web site published with the New Exchange Publishing Rule wizard, the user receives error 401 instead of the Exchange logon forms. The required HTML form directories for Windows Mobile access are missing from the Exchange HTML form set directory, which is causing this error. The solution is to manually create the following two directories cHTML and xHTML in the %programfiles%\Microsoft ISA Server\CookieAuthTemplate\Exchange folder. Then copy the contents of the %programfiles%\Microsoft ISA Server\CookieAuthTemplate\Exchange\HTML folder to the cHTML and xHTML folders. Restart the Firewall service for the changes to take effect.
In a nutshell, make sure your authentication settings make sense for what you're trying to do.
Personally I never use pocket IE.. opera is just way more featureful. Maybe they will finally rev IE in the next version of win moblie? Here's hoping!
I've checked the authentication settings and they appear to be correct for what we're doing. I've also tried enabling and disabling "require all users to authenticate" but it makes no difference - IE users still get the same error message.
The ISA logs show a connection from the client, with a result code of 500. Not much help there. ;-)