From: MICHIGAN, US
Is it just me... It seems as if a lot of people have been asking questions about authentication issues of various sorts. Is this always a common topic or is it getting more common place? With that in mind, is there a really good, simple, and up-to-date resource for ISA 2004 SP3 (troubleshooting and diagnosing authentication issues) you guys would recommend? I found some stuff at MS...but I do not always think these are the best because they are often too verbose and rarely include screen shots
On another note...at least it would be nice to have a step-by-step questions that can help us help them. Often I am seeing posts but they don't include enough info...it then takes two or three responses and sometimes a couple days to get the correct information to even help troubleshooting. I think the moderators and others do very well trying to walk people through the steps but it seems as if a standard would help save some time.
Regarding the authentication questions, I personally can't think of any resources although perhaps Tom could. Actually we could nudge Tom a bit and whisper in his ear, "Hey, it looks like some authentication articles would be well received..." <nudge nudge wink wink>
Regarding setting a template of how people should ask questions, that is a wonderful idealistic goal, but it just won't work. We maintain 4 separate forums. We try giving people guidelines but visitors just won't read them. Our visitors are also international and have varying degrees of English language knowledge. So unfortunately the best we can do is help everyone along, asking guiding questions, and be unfailingly polite.
Thanks for the suggestions though, keep 'em coming since we always would like to know what our visitors want to see.
Authentication issues come up quite a bit, and the problem is most often related to DNS settings on the ISA Firewall or that they fogot to join the ISA Firewall to the domain.
There are some interesting Web proxy filter authentication issues that are covered in the MS papers. Maybe I'll use those as a base and provide some context and screenshots to make those concepts more readable.