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Active-Sync not working

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Active-Sync not working - 30.Aug.2007 8:41:13 AM   
peruvious

 

Posts: 18
Joined: 18.Aug.2007
Status: offline
Users are unable to use active sync on their mobiles. I have setup OWA which is working fine with no problems, i followed the article "Publishing OWA Sites using ISA Firewall Web Publishing Rules (2004) OWA is also using Forms Based Authentication. My problem is that the users where able to sync before but now for some reason they cant. I checked the Exchange Server and within IIS and the settings seem to be correct, see below:
OMA: Authentication and Access Control = Basic Authentication.
Default Domain = \
Secure Communications = SSL has not been ticked and Ignore client certificates has been ticked.
Exchange Directory:
Authentication and Access Control = Basic Authentication and Integrated Authentication.
Secure Communications
SSL has not been ticked and Ignore client certificates has been ticked.
The error the user receives on their mobile is:
Support Code:0x85010001
Anyone have any suggestions. I have read some workarounds but feel that because AS worked before i should not have to do these.
I
Post #: 1
RE: Active-Sync not working - 30.Aug.2007 9:01:02 PM   
jmilito

 

Posts: 321
Joined: 10.Oct.2006
From: MICHIGAN, US
Status: offline
Does OMA work? http://mail.servername.com/oma or https://

< Message edited by jmilito -- 30.Aug.2007 9:03:35 PM >

(in reply to peruvious)
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RE: Active-Sync not working - 31.Aug.2007 4:53:32 AM   
peruvious

 

Posts: 18
Joined: 18.Aug.2007
Status: offline
No this does not work. When i type in using http://mail.Servername.com/oma i receive an error 11001: Host not found.
When i use the https://mail.servername.com/oma is receive the error message: 502 Proxy Error, host not found.

(in reply to jmilito)
Post #: 3
RE: Active-Sync not working - 31.Aug.2007 9:10:56 AM   
jmilito

 

Posts: 321
Joined: 10.Oct.2006
From: MICHIGAN, US
Status: offline
Assuming you are replacing the url I gave you with your own server url...  If you cannot connect to OMA you may have additional issues.  If you run nslookup on your server name and IP do you get any results?  If not you may have some DNS issues.  If you do your are probably having permissions issues on the virtual directories.

(in reply to peruvious)
Post #: 4
RE: Active-Sync not working - 31.Aug.2007 10:53:48 AM   
peruvious

 

Posts: 18
Joined: 18.Aug.2007
Status: offline
I have run nslookup and this has successfully resolved the IP and Addresses. What permissions should i have on the virtual directories?

(in reply to jmilito)
Post #: 5

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