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Internal Error 2771. MSFirewall_Management

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Internal Error 2771. MSFirewall_Management - 29.Dec.2008 4:20:59 PM   
ramadji

 

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Hello,
I have been running the 180 days trial version of ISA Server 2006 and I'm trying to upgrade it to the full version using an open license. I keep getting the following error when I attempt to upgrade to the standard version of ISA Server 2006:
" Internal Error 2771. MSFirewall_Management".

What am I doing wrong? I'm following exactly Tarek's install HOWTO located at http://www.elmajdal.net/isaserver/Upgrading_a_Trial_Version_to_a_Fully_ISA_Server_2006_Licensed_Version_Part_2.aspx

Thanks for your feedback.

_____________________________

Best regards,
Ramadji Doumnande
Washington, DC
Post #: 1
RE: Internal Error 2771. MSFirewall_Management - 29.Dec.2008 4:36:44 PM   
inderjeet

 

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Either you are installing the wrong key on wrong version OR you aren't using the same credentials which you used when you initially installed ISA Server....

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If you are a Microsoft Gold Partner, Contact us for Advisory/Consulting Services, Check https://partner.microsoft.com/US/supportsecurity/40012316

(in reply to ramadji)
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RE: Internal Error 2771. MSFirewall_Management - 29.Dec.2008 5:09:17 PM   
ramadji

 

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Hi Inderjeet!
I haven't even installed any key yet. Everything is Standard Edition ( trial and full version). As far as the credentials are concerned, I'm definitely using the same account for the upgrade. I don't know what I'm doing wrong and that's the frustrating part. :(
Thanks for your feedback though.

_____________________________

Best regards,
Ramadji Doumnande
Washington, DC

(in reply to inderjeet)
Post #: 3
RE: Internal Error 2771. MSFirewall_Management - 29.Dec.2008 5:48:26 PM   
inderjeet

 

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Can you send me the screenshot at isaissues@yahoo.com ?

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Inderjeet (MSFT)
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If you are a Microsoft Gold Partner, Contact us for Advisory/Consulting Services, Check https://partner.microsoft.com/US/supportsecurity/40012316

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Post #: 4
RE: Internal Error 2771. MSFirewall_Management - 30.Dec.2008 11:00:52 AM   
ramadji

 

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Hello Inderjeet,
I have just sent you some screen shots to the email address you gave me.
Thanks and please let me know if you have questions.

_____________________________

Best regards,
Ramadji Doumnande
Washington, DC

(in reply to inderjeet)
Post #: 5
RE: Internal Error 2771. MSFirewall_Management - 30.Dec.2008 12:07:42 PM   
inderjeet

 

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From the below logs it seems that there is a media mismatch

10:24:34 INFO: Activating firewall installation program
10:24:34 INFO: Previous installation has package code {BC81B742-101B-4F9A-BF13-12E98F7ED913}. This installation has package code {41649EB9-E6B0-4169-8361-73BD89638770}

If you aren't sure that you are using the same media as it was previously used then best bet is to export the configuration and Re-install the ISA from the media you have. Then import the configuration back on the same server

_____________________________

Inderjeet (MSFT)
My Blog: http://isingh.spaces.live.com

If you are a Microsoft Gold Partner, Contact us for Advisory/Consulting Services, Check https://partner.microsoft.com/US/supportsecurity/40012316

(in reply to ramadji)
Post #: 6
RE: Internal Error 2771. MSFirewall_Management - 2.Jan.2009 10:55:10 AM   
ramadji

 

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Hi Inderjeet!
Happy New Year 2009 to you and to everybody in this forum!

Thanks for tracking down the source of my headache. I appreciate that. For the first install ( 180 days trial), I downloaded a copy of the ISA Server 2006 Standard Edition from microsoft.com and installed it. For this upgrade, I thought that I could just go into my current install and input the license I got from Microsoft but it turns out that there is no way to do that.  I already exported my configuration but I would hate to re-install everything.But if that's the only option then I'm out of luck. Why Microsoft didn't allow the upgrade to the full version by giving users the possibility to enter the license as it's the case in other products? Any particular idea behind that?

_____________________________

Best regards,
Ramadji Doumnande
Washington, DC

(in reply to inderjeet)
Post #: 7
RE: Internal Error 2771. MSFirewall_Management - 2.Jan.2009 12:20:05 PM   
inderjeet

 

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Hi, Thanks for your wishes, Happy new year to you as well

Upgrade is possible, check http://www.microsoft.com/forefront/edgesecurity/isaserver/en/us/trial-software-requirements.aspx#upgrading

Do you have ISA Server 2006 SP1 installed on your Trial software?

_____________________________

Inderjeet (MSFT)
My Blog: http://isingh.spaces.live.com

If you are a Microsoft Gold Partner, Contact us for Advisory/Consulting Services, Check https://partner.microsoft.com/US/supportsecurity/40012316

(in reply to ramadji)
Post #: 8
RE: Internal Error 2771. MSFirewall_Management - 5.Jan.2009 11:37:03 AM   
ramadji

 

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From: Washington, DC, USA
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Yes, I have ISA Server 2006 SP1 installed on your Trial software. Can that be the source of my problem?

That said, thanks for the link to the Microsoft doc.

_____________________________

Best regards,
Ramadji Doumnande
Washington, DC

(in reply to inderjeet)
Post #: 9
RE: Internal Error 2771. MSFirewall_Management - 5.Jan.2009 12:29:55 PM   
inderjeet

 

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Could be. There is no version of ISA Server 2006 with Sp1 so that being said follow the instructions i sent you in email.

Uninstall SP1, stop services, upgrade, re-install SP1

Hope that helps

_____________________________

Inderjeet (MSFT)
My Blog: http://isingh.spaces.live.com

If you are a Microsoft Gold Partner, Contact us for Advisory/Consulting Services, Check https://partner.microsoft.com/US/supportsecurity/40012316

(in reply to ramadji)
Post #: 10
RE: Internal Error 2771. MSFirewall_Management - 8.Jan.2009 4:17:56 PM   
paulo.oliveira

 

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Joined: 3.Jan.2008
From: Amazon, Brazil
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Hi,

I also had problem to do the legalization . But my problem was related to an web filter.

I had to uninstall the filter, upgrade and install it back.

Regards,
Paulo Oliveira.

(in reply to inderjeet)
Post #: 11
RE: Internal Error 2771. MSFirewall_Management - 8.Jan.2009 6:54:40 PM   
Jason Jones

 

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From: United Kingdom
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quote:

ORIGINAL: inderjeet

Could be. There is no version of ISA Server 2006 with Sp1 so that being said follow the instructions i sent you in email.

Uninstall SP1, stop services, upgrade, re-install SP1

Hope that helps


Yuri shows how to create a slipstreamed ISA Server 2006 SP1 here:

http://blogs.technet.com/yuridiogenes/archive/2008/11/05/in-place-upgrade-from-isa-server-2004-standard-sp3-to-isa-server-2006-standard-with-sp1.aspx

Cheers

JJ

_____________________________

Jason Jones | Forefront MVP | Silversands Ltd
My Blogs: http://blog.msedge.org.uk/ and http://blog.msfirewall.org.uk/

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Post #: 12

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