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FIXED: Remote Install of GFI WebMonitor, Firewall Service restart kills Install

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FIXED: Remote Install of GFI WebMonitor, Firewall Servi... - 23.Dec.2009 1:33:56 PM   
ren_freak

 

Posts: 82
Joined: 12.Jan.2009
Status: offline
Hello everyone!

I have had GFI Webmonitor2009 installed on our remote site's ISA server. A couple months ago, it started giving a "Timeout Expired" error when transferring data to the GFI database for Reporting, even though this DB is on the ISA server itself. Anyway, in the course of troubleshooting with GFI, we created a new DB and then tried transferring the two months worth of back-logged data to it, and this worked. The very next day, when trying to transfer the newest day's data, same error began happening all over again, and some really funky logs were being generated in GFI logging. SO, as is standard for GFI's troubleshooting procedures, they want me to install the "latest version" of the GFI WebMonitor 2009 on this server. Updating to the latest version involves essentially a re-install of GFI, and a reboot of the ISA Firewall service, which it does automatically during the install process.

Unfortunately, we have no IT personnel at this site, so I have to do this after hours remotely via RDP. I figured this wouldn't be a huge deal, because my session would be briefly disconnected while the Firewall service restarted, but I should be immediately reconnected to my session where I can finish up the installation. The problem is that EVERY single time I try to run the re-insall of GFI WebMonitor and I get to the point where the Firewall service is restarted, it disconnects my session and then does NOT connect me back to that same session. It immediately connects me back to the machine via RDP, but forces me to log in over again, at which point I lose the ability to finish the install. Therefore, the install never finishes, and I now have a half-way installed instance of GFI WebMon. Not cool.

Does anyone know why I would run into this issue, or how I can force my RDP session to reconnect to the exact same session that I was in prior to the Firewall Service restart? I know that this can work, because I did not run into this issue when upgrading the GFI WebMonitor instance on our local server via RDP; my session connected right back up, and I was able to finish up the installation wizard. I would really appreciate any help, cause this is a big problem since I cannot physically install the software on this machine...

v/r

Josh

< Message edited by ren_freak -- 31.Dec.2009 10:50:56 AM >
Post #: 1
RE: Remote Install of GFI WebMonitor, Firewall Service ... - 23.Dec.2009 2:24:43 PM   
paulo.oliveira

 

Posts: 3472
Joined: 3.Jan.2008
From: Amazon, Brazil
Status: offline
Hi Josh,

try to go to start - run - type "tsadmin.exe" (no quotes) and connect to your old session.

Regards,
Paulo Oliveira.

_____________________________

Microsoft Premier Field Engineer (PFE)
Blog: http://poliveirasilva.wordpress.com/
Twitter: https://twitter.com/poliveirasilva

(in reply to ren_freak)
Post #: 2
RE: Remote Install of GFI WebMonitor, Firewall Service ... - 23.Dec.2009 2:27:05 PM   
ren_freak

 

Posts: 82
Joined: 12.Jan.2009
Status: offline
Thanks for the quick reply!

Do you mean that once I am already RDP'd back in, that I should go to tsadmin.exe while on the ISA server?

v/r

Josh

(in reply to paulo.oliveira)
Post #: 3
RE: Remote Install of GFI WebMonitor, Firewall Service ... - 23.Dec.2009 3:37:37 PM   
SteveMoffat

 

Posts: 1130
Joined: 29.Jun.2001
From: Hamilton, Bermuda
Status: offline
Make sure you're connecting to a console session....

use the /console switch, or the /admin switch if your wkstn is Vista or Win 7

_____________________________

Thanks
Steve

ISA 2006 Book! - http://tinyurl.com/2gpoo8
TMG Bible - http://tinyurl.com/ykv85hr
www.isaserver.bm

The built in ISA help is likely the most comprehensive help built into an application anywhere. USE it!!! Search it!!! RTFM

(in reply to ren_freak)
Post #: 4
RE: Remote Install of GFI WebMonitor, Firewall Service ... - 23.Dec.2009 3:45:35 PM   
ren_freak

 

Posts: 82
Joined: 12.Jan.2009
Status: offline
Great! Thanks for the awesome ideas! I was trying the /console switch earlier and couldn't figure out why it was a regular RDP session, and not console. Now I know it is because I was on Windows7!

(in reply to SteveMoffat)
Post #: 5
RE: Remote Install of GFI WebMonitor, Firewall Service ... - 23.Dec.2009 3:49:11 PM   
ren_freak

 

Posts: 82
Joined: 12.Jan.2009
Status: offline
Ok, I just tried going to mstsc /admin on my Windows 7 workstation, and RDPing to the remote ISA server's external NIC. It worked and I got on just fine, but when I pulled up TS Manager, it doesn't show my session as being a Console session, but just a regular RDP. Thoughts?

Also, know of any other good jobs in Bermuda???

(in reply to ren_freak)
Post #: 6
RE: Remote Install of GFI WebMonitor, Firewall Service ... - 23.Dec.2009 4:53:07 PM   
SteveMoffat

 

Posts: 1130
Joined: 29.Jun.2001
From: Hamilton, Bermuda
Status: offline
Neither do mine...but it is.

As to jobs...nobody works here....

_____________________________

Thanks
Steve

ISA 2006 Book! - http://tinyurl.com/2gpoo8
TMG Bible - http://tinyurl.com/ykv85hr
www.isaserver.bm

The built in ISA help is likely the most comprehensive help built into an application anywhere. USE it!!! Search it!!! RTFM

(in reply to ren_freak)
Post #: 7
RE: Remote Install of GFI WebMonitor, Firewall Service ... - 23.Dec.2009 7:43:19 PM   
Jason Jones

 

Posts: 4663
Joined: 30.Jul.2002
From: United Kingdom
Status: offline
quote:

ORIGINAL: SteveMoffat

Neither do mine...but it is.

As to jobs...nobody works here....


From the looks of your facebook, you sure don't!!!

_____________________________

Jason Jones | Forefront MVP | Silversands Ltd
My Blogs: http://blog.msedge.org.uk/ and http://blog.msfirewall.org.uk/

(in reply to SteveMoffat)
Post #: 8
RE: Remote Install of GFI WebMonitor, Firewall Service ... - 23.Dec.2009 8:59:56 PM   
SteveMoffat

 

Posts: 1130
Joined: 29.Jun.2001
From: Hamilton, Bermuda
Status: offline
I have a marine office...



_____________________________

Thanks
Steve

ISA 2006 Book! - http://tinyurl.com/2gpoo8
TMG Bible - http://tinyurl.com/ykv85hr
www.isaserver.bm

The built in ISA help is likely the most comprehensive help built into an application anywhere. USE it!!! Search it!!! RTFM

(in reply to Jason Jones)
Post #: 9
RE: Remote Install of GFI WebMonitor, Firewall Service ... - 28.Dec.2009 11:55:43 AM   
ren_freak

 

Posts: 82
Joined: 12.Jan.2009
Status: offline
Well, things still aren't working quite the way I had hoped. Every time I get to that point in the re-install, my session gets disconnected because of the Firewall service restart, and then reconnects me to the login screen, rather than my original session. If I then go to the RUN line rather than logging back in, and reconnect to the console, or what I hope is the console, I log in and it looks like a clean session. The installation wizard is no longer there for me to finalize. What a frustrating catch-22! Anyway, any more thoughts or suggestions for how to get around this mess?

Also, your marine office sounds awesome! My dad is a PADI certified dive instructor operating out of the other side of the world in Saipan, but is interested in relocating to this side of the world (I'm in Florida). If you know of anyone looking for a dive instructor out there, he would be thrilled to send over a resume...*sigh* What a tough job...

(in reply to SteveMoffat)
Post #: 10
RE: Remote Install of GFI WebMonitor, Firewall Service ... - 31.Dec.2009 10:48:49 AM   
ren_freak

 

Posts: 82
Joined: 12.Jan.2009
Status: offline
Ok, looks like I finally got things working correctly! Not sure why it didn't work before, but last night I was able to finish the GFI installation by first connecting to the remote ISA server with "mstsc /admin" since I am on Windows 7, and then reconnecting to "mstsc /admin" when I was disconnected. It worked! Things are doing what they should for the moment! Now, with as finicky as GFI is, I just have to keep my fingers crossed that things stay working...

Thanks for all your help guys! Happy New Year!

(in reply to ren_freak)
Post #: 11

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