I have had GFI Webmonitor2009 installed on our remote site's ISA server. A couple months ago, it started giving a "Timeout Expired" error when transferring data to the GFI database for Reporting, even though this DB is on the ISA server itself. Anyway, in the course of troubleshooting with GFI, we created a new DB and then tried transferring the two months worth of back-logged data to it, and this worked. The very next day, when trying to transfer the newest day's data, same error began happening all over again, and some really funky logs were being generated in GFI logging. SO, as is standard for GFI's troubleshooting procedures, they want me to install the "latest version" of the GFI WebMonitor 2009 on this server. Updating to the latest version involves essentially a re-install of GFI, and a reboot of the ISA Firewall service, which it does automatically during the install process.
Unfortunately, we have no IT personnel at this site, so I have to do this after hours remotely via RDP. I figured this wouldn't be a huge deal, because my session would be briefly disconnected while the Firewall service restarted, but I should be immediately reconnected to my session where I can finish up the installation. The problem is that EVERY single time I try to run the re-insall of GFI WebMonitor and I get to the point where the Firewall service is restarted, it disconnects my session and then does NOT connect me back to that same session. It immediately connects me back to the machine via RDP, but forces me to log in over again, at which point I lose the ability to finish the install. Therefore, the install never finishes, and I now have a half-way installed instance of GFI WebMon. Not cool.
Does anyone know why I would run into this issue, or how I can force my RDP session to reconnect to the exact same session that I was in prior to the Firewall Service restart? I know that this can work, because I did not run into this issue when upgrading the GFI WebMonitor instance on our local server via RDP; my session connected right back up, and I was able to finish up the installation wizard. I would really appreciate any help, cause this is a big problem since I cannot physically install the software on this machine...
< Message edited by ren_freak -- 31.Dec.2009 10:50:56 AM >