FIXED: Remote Install of GFI WebMonitor, Firewall Service restart kills Install (Full Version)

All Forums >> [ISA 2006 Misc.] >> 3rd Party Add-ons



Message


ren_freak -> FIXED: Remote Install of GFI WebMonitor, Firewall Service restart kills Install (23.Dec.2009 1:33:56 PM)

Hello everyone!

I have had GFI Webmonitor2009 installed on our remote site's ISA server. A couple months ago, it started giving a "Timeout Expired" error when transferring data to the GFI database for Reporting, even though this DB is on the ISA server itself. Anyway, in the course of troubleshooting with GFI, we created a new DB and then tried transferring the two months worth of back-logged data to it, and this worked. The very next day, when trying to transfer the newest day's data, same error began happening all over again, and some really funky logs were being generated in GFI logging. SO, as is standard for GFI's troubleshooting procedures, they want me to install the "latest version" of the GFI WebMonitor 2009 on this server. Updating to the latest version involves essentially a re-install of GFI, and a reboot of the ISA Firewall service, which it does automatically during the install process.

Unfortunately, we have no IT personnel at this site, so I have to do this after hours remotely via RDP. I figured this wouldn't be a huge deal, because my session would be briefly disconnected while the Firewall service restarted, but I should be immediately reconnected to my session where I can finish up the installation. The problem is that EVERY single time I try to run the re-insall of GFI WebMonitor and I get to the point where the Firewall service is restarted, it disconnects my session and then does NOT connect me back to that same session. It immediately connects me back to the machine via RDP, but forces me to log in over again, at which point I lose the ability to finish the install. Therefore, the install never finishes, and I now have a half-way installed instance of GFI WebMon. Not cool.

Does anyone know why I would run into this issue, or how I can force my RDP session to reconnect to the exact same session that I was in prior to the Firewall Service restart? I know that this can work, because I did not run into this issue when upgrading the GFI WebMonitor instance on our local server via RDP; my session connected right back up, and I was able to finish up the installation wizard. I would really appreciate any help, cause this is a big problem since I cannot physically install the software on this machine...

v/r

Josh




paulo.oliveira -> RE: Remote Install of GFI WebMonitor, Firewall Service restart kills Install (23.Dec.2009 2:24:43 PM)

Hi Josh,

try to go to start - run - type "tsadmin.exe" (no quotes) and connect to your old session.

Regards,
Paulo Oliveira.




ren_freak -> RE: Remote Install of GFI WebMonitor, Firewall Service restart kills Install (23.Dec.2009 2:27:05 PM)

Thanks for the quick reply!

Do you mean that once I am already RDP'd back in, that I should go to tsadmin.exe while on the ISA server?

v/r

Josh




SteveMoffat -> RE: Remote Install of GFI WebMonitor, Firewall Service restart kills Install (23.Dec.2009 3:37:37 PM)

Make sure you're connecting to a console session....

use the /console switch, or the /admin switch if your wkstn is Vista or Win 7




ren_freak -> RE: Remote Install of GFI WebMonitor, Firewall Service restart kills Install (23.Dec.2009 3:45:35 PM)

Great! Thanks for the awesome ideas! I was trying the /console switch earlier and couldn't figure out why it was a regular RDP session, and not console. Now I know it is because I was on Windows7!




ren_freak -> RE: Remote Install of GFI WebMonitor, Firewall Service restart kills Install (23.Dec.2009 3:49:11 PM)

Ok, I just tried going to mstsc /admin on my Windows 7 workstation, and RDPing to the remote ISA server's external NIC. It worked and I got on just fine, but when I pulled up TS Manager, it doesn't show my session as being a Console session, but just a regular RDP. Thoughts?

Also, know of any other good jobs in Bermuda??? [;)]




SteveMoffat -> RE: Remote Install of GFI WebMonitor, Firewall Service restart kills Install (23.Dec.2009 4:53:07 PM)

Neither do mine...but it is.

As to jobs...nobody works here....[:D][:D][:D][:D]




Jason Jones -> RE: Remote Install of GFI WebMonitor, Firewall Service restart kills Install (23.Dec.2009 7:43:19 PM)

quote:

ORIGINAL: SteveMoffat

Neither do mine...but it is.

As to jobs...nobody works here....[:D][:D][:D][:D]


From the looks of your facebook, you sure don't!!! [8D][:D]




SteveMoffat -> RE: Remote Install of GFI WebMonitor, Firewall Service restart kills Install (23.Dec.2009 8:59:56 PM)

I have a marine office...

[:D][:D][:D][:D]




ren_freak -> RE: Remote Install of GFI WebMonitor, Firewall Service restart kills Install (28.Dec.2009 11:55:43 AM)

Well, things still aren't working quite the way I had hoped. Every time I get to that point in the re-install, my session gets disconnected because of the Firewall service restart, and then reconnects me to the login screen, rather than my original session. If I then go to the RUN line rather than logging back in, and reconnect to the console, or what I hope is the console, I log in and it looks like a clean session. The installation wizard is no longer there for me to finalize. What a frustrating catch-22! Anyway, any more thoughts or suggestions for how to get around this mess?

Also, your marine office sounds awesome! My dad is a PADI certified dive instructor operating out of the other side of the world in Saipan, but is interested in relocating to this side of the world (I'm in Florida). If you know of anyone looking for a dive instructor out there, he would be thrilled to send over a resume...*sigh* What a tough job...[;)]




ren_freak -> RE: Remote Install of GFI WebMonitor, Firewall Service restart kills Install (31.Dec.2009 10:48:49 AM)

Ok, looks like I finally got things working correctly! Not sure why it didn't work before, but last night I was able to finish the GFI installation by first connecting to the remote ISA server with "mstsc /admin" since I am on Windows 7, and then reconnecting to "mstsc /admin" when I was disconnected. It worked! Things are doing what they should for the moment! Now, with as finicky as GFI is, I just have to keep my fingers crossed that things stay working...

Thanks for all your help guys! Happy New Year!




Page: [1]