Cannot reset password - Complexity error and keeps looping back to password reset window (Full Version)

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Razzman89 -> Cannot reset password - Complexity error and keeps looping back to password reset window (10.Jan.2010 3:26:23 PM)

ISA server in a workgroup configuration (using LDAPS authentication), providing access to web sites that reside in a Windows 2003 AD domain, using forms based authentication. ISA version is RTM running on Windows 2003 SP2.

User is prompted to reset password due to upcoming expiry (15 day notification), or is forced change based on expired password.  After typing password into password change form and clicking Change Password user receives the following error message no matter what password is used:

"The supplied password does not meet the minimum complexity requirements.  Please try again".

User enters credentials again, then same error message, and then back to the password reset form.  Passwords used do meet complexity requirements of domain.  Checked logs, and when in this happens ISA does not access domain controllers (or the destination web site) when the user is caught in this form loop.

This problem is also intermittent.  Did it to me, and then after resetting the password using Active Directory Users and Computers, tried again and then worked fine.  Tried a few times and was not able to make it fail again. Difference was that ISA in this instance did attempt to hit the DCs for authentication.

Anyone seen this before?  Updated to Windows SP2 on ISA a few months back, not sure is this is related or not.

Thanks,

Cliff




Jason Jones -> RE: Cannot reset password - Complexity error and keeps looping back to password reset window (11.Jan.2010 6:06:01 AM)

What value do you have for minimum password change?

http://msdn.microsoft.com/en-us/library/ms813415.aspx

Cheers

JJ




Razzman89 -> RE: Cannot reset password - Complexity error and keeps looping back to password reset window (11.Jan.2010 1:42:28 PM)

Hi Jason, minimum password age is 0. 

Thanks,

Cliff




ferrix -> RE: Cannot reset password - Complexity error and keeps looping back to password reset window (11.Jan.2010 4:44:43 PM)

Min password age was going to be my guess too.

If you can't figure it out and no one here has the right guess, you could open a support case with Microsoft.  It may take a bit of time, but they'll eventually figure out what's going on.




Jason Jones -> RE: Cannot reset password - Complexity error and keeps looping back to password reset window (12.Jan.2010 6:16:21 PM)

Try updating ISA with the latest hotfix package - there have been some password change fixes since SP1.

http://support.microsoft.com/search/default.aspx?mode=r&query=isa+2006+hotfix+package+2009&spid=global&catalog=LCID%3D2057&2057comm=1&res=20

Cheers

JJ




sospopuu -> RE: Cannot reset password - Complexity error and keeps looping back to password reset window (8.Jul.2013 9:43:41 PM)

There are many ways to reset lost Windows passwords, but I think the best and easiest way to reset Windows password is to use the Windows password recovery software. Here is the solution of how to change Windows password with Windows password recovery software.




sunnycolund -> RE: Cannot reset password - Complexity error and keeps looping back to password reset window (8.Aug.2013 11:15:50 PM)

There are many ways to reset lost Windows passwords, but I think the best and easiest way to reset Windows password is to use the Windows password recovery software. Here is the solution of how to change Windows password with Windows password recovery software.




Koresed -> RE: Cannot reset password - Complexity error and keeps looping back to password reset window (20.Jul.2015 3:35:42 AM)

Can't reset Windows password means that you can't follow computer program instructions to reset Windows password, it is too complex for you. Then you need to find a Windows password reset tool to help you reset password in easiest way. Windows Password Key, a popular tool for Windows password reset. You can get it on here to have a try.




Koresed -> RE: Cannot reset password - Complexity error and keeps looping back to password reset window (10.Oct.2015 1:53:57 AM)

Windows Password Recovery tool is another powerful Windows lost or forgotten password recovery tool.It also works in a simple way to rest the password that you lost or forgotten. Here you can learn more details about this tool.
http://www.windowspasswordsrecovery.com/




Koresed -> RE: Cannot reset password - Complexity error and keeps looping back to password reset window (12.Nov.2015 12:40:10 AM)

You can learn how to reset Windows password by using Windows Password Key. It is a much easier tool for Windows lost or forgot password reset. Hope that simple tool is helpful to you. Good luck.




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