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VPN server dropping user?

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VPN server dropping user? - 15.Oct.2004 6:38:00 PM   
dcbennett

 

Posts: 10
Joined: 28.May2004
Status: offline
I have a user that works from home everyday and he complains about the VPN server dropping his connection every hour or 2 during the day. Is there anything I can view to see what is going on here?
Thanks
Derrick
Post #: 1
RE: VPN server dropping user? - 17.Oct.2004 1:03:00 AM   
tshinder

 

Posts: 50013
Joined: 10.Jan.2001
From: Texas
Status: offline
Hi Derrick,

This is definitely not an ISA firewall problem. The Internet isn't a reliable network, so its likely a problem somewhere along the path from his site to the ISA firewall.

HTH,
Tom

(in reply to dcbennett)
Post #: 2
RE: VPN server dropping user? - 18.Oct.2004 11:24:00 AM   
awj

 

Posts: 107
Joined: 26.Feb.2004
From: UK
Status: offline
Is he using a pre-paid dial in connection such as BT Anytime? If so they automatically disconnect you every 2 hours, could just be co-incidence but it might be something like this.

(in reply to dcbennett)
Post #: 3
RE: VPN server dropping user? - 18.Oct.2004 3:06:00 PM   
dcbennett

 

Posts: 10
Joined: 28.May2004
Status: offline
Thanks for the replies. Yeah, he said it isn't consistent. Will be fine for half a day then drop off every so often. I will get him to monitor a bit more on his side of things.

AWJ, he is using an ISDN connection.

Thanks again.

Derrick

(in reply to dcbennett)
Post #: 4

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