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users unable to access certain web sites - 6.Jun.2007 7:28:47 AM

kevinchurch

Posts: 1
Joined: 6.Jun.2007
Status: offline

Hello All,

Please bear with me because this is my first posting!! I have just started a new job and the Internet access etc is handled by ISA 2000. I do not have much experience of this.

I have some users who are unable to connect to certain web sites. The error message is shown below. I have tried this on my home PC and the web site works fine so I know that is not the issue. I have also logged a call with our ISP Networks Direct (now Spiritel I believe)

I have looked in the Destination Sets and Site and Content Rules but I cannot see anything rules etc set incorrectly.

Please can anyone help me?

There is a problem with the page you are trying to reach and it cannot be displayed.

Please try the following:

Click the Refresh button, or try again later.
Open the

www.iscom.istsupcti.it home page, and then look for links to the information you want.
If you believe you should be able to view this directory or page, please contact the Web site administrator by using the e-mail address or phone number listed on the
Homepage();
www.iscom.istsupcti.it home page.

10060 - Connection timeout
Internet Security and Acceleration Server

Technical Information (for support personnel)

Background:
The gateway could not receive a timely response from the Web site you are trying to access. This might indicate that the network is congested, or that the Web site is experiencing technical difficulties.
ISA Server: firewall.ciphotonics.com
Via:

Time: 06/06/2007 11:24:23 GMT