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weird hosted exchange issue - 20.Jan.2010 1:52:01 PM

valentam

Posts: 1
Joined: 20.Jan.2010
Status: offline

We are moving our email provider to Microsoft's Online Exchange. But we are encountering a weird issue that appears to be ISA 2006 related. Basically the connection to Exchange server gets lost frequently. It happens very little given normal activity, but when users are say importing an old outlook profile which causes a lot of data to need to be pushed to Microsoft, bad stuff happens.

The connection is dropped and restored, dropped and restored, dropped and restored. Like every 5 seconds.. very annoying and causes an extremely slow sync. This has been reproduced on 4 different machines. It has been tested and doesn't happen on two networks that aren't behind ISA.

I am not a networking expert. We played around with changing a slew of things in ISA, and then changed them back when they did not work. All traffic out is allowed, and online services is only really using 80 and 443 so it is weird. At the end is my log file from ISA( removed empty fields)

I am concerned about those "FWX_E_ABORTIVE_SHUTDOWN" messages. My only theory which is obviously not right is that ISA doesn't it like it opening multiple connections and so it terminates them, but our flood protection is set to allow WAY more connections than that. We tried to turning off nearly all protective measures and no luck. Any advice is appreciated!

Original Client IP Transport Source Port Processing Time Bytes Sent Bytes Received Cache Information Error Information Log Time Client IP Destination IP Destination Port Protocol Action Rule Result Code HTTP Status Code Client Username Source Network Destination Network Server Name Log Record Type
10.11.2.61 TCP 60537 7000 3238 13533 0x0 0x0 1/14/2010 9:32 10.11.2.61 65.55.171.158 443 HTTPS Closed Connection Web Access Internal Users 0x80074e21 FWX_E_ABORTIVE_SHUTDOWN Internal External SRVISA01 Firewall
10.11.2.61 TCP 60533 7000 7345 6144 0x0 0x0 1/14/2010 9:32 10.11.2.61 65.55.171.158 443 HTTPS Closed Connection Web Access Internal Users 0x80074e21 FWX_E_ABORTIVE_SHUTDOWN Internal External SRVISA01 Firewall
10.11.2.61 TCP 60534 7000 2638 8829 0x0 0x0 1/14/2010 9:32 10.11.2.61 65.55.171.158 443 HTTPS Closed Connection Web Access Internal Users 0x80074e21 FWX_E_ABORTIVE_SHUTDOWN Internal External SRVISA01 Firewall
10.11.2.61 TCP 60538 0 0 0 0x0 0x0 1/14/2010 9:32 10.11.2.61 65.55.171.158 443 HTTPS Initiated Connection Web Access Internal Users 0x0 ERROR_SUCCESS Internal External SRVISA01 Firewall
10.11.2.61 TCP 60536 7000 38266 7264 0x0 0x0 1/14/2010 9:32 10.11.2.61 65.55.171.158 443 HTTPS Closed Connection Web Access Internal Users 0x80074e20 FWX_E_GRACEFUL_SHUTDOWN Internal External SRVISA01 Firewall
10.11.2.61 TCP 60539 0 0 0 0x0 0x0 1/14/2010 9:32 10.11.2.61 65.55.171.158 443 HTTPS Initiated Connection Web Access Internal Users 0x0 ERROR_SUCCESS Internal External SRVISA01 Firewall
10.11.2.61 TCP 60540 0 0 0 0x0 0x0 1/14/2010 9:33 10.11.2.61 65.55.171.158 443 HTTPS Initiated Connection Web Access Internal Users 0x0 ERROR_SUCCESS Internal External SRVISA01 Firewall
10.11.2.61 TCP 60541 0 0 0 0x0 0x0 1/14/2010 9:33 10.11.2.61 65.55.171.158 443 HTTPS Initiated Connection Web Access Internal Users 0x0 ERROR_SUCCESS Internal External SRVISA01 Firewall
10.11.2.61 TCP 60539 8000 3358 14606 0x0 0x0 1/14/2010 9:33 10.11.2.61 65.55.171.158 443 HTTPS Closed Connection Web Access Internal Users 0x80074e21 FWX_E_ABORTIVE_SHUTDOWN Internal External SRVISA01 Firewall
10.11.2.61 TCP 60540 6000 7114 6144 0x0 0x0 1/14/2010 9:33 10.11.2.61 65.55.171.158 443 HTTPS Closed Connection Web Access Internal Users 0x80074e21 FWX_E_ABORTIVE_SHUTDOWN Internal External SRVISA01 Firewall
10.11.2.61 TCP 60541 6000 2598 8560 0x0 0x0 1/14/2010 9:33 10.11.2.61 65.55.171.158 443 HTTPS Closed Connection Web Access Internal Users 0x80074e21 FWX_E_ABORTIVE_SHUTDOWN Internal External SRVISA01 Firewall
10.11.2.61 TCP 60542 0 0 0 0x0 0x0 1/14/2010 9:33 10.11.2.61 65.55.171.158 443 HTTPS Initiated Connection Web Access Internal Users 0x0 ERROR_SUCCESS Internal External SRVISA01 Firewall
10.11.2.61 TCP 60538 8000 66464 7624 0x0 0x0 1/14/2010 9:33 10.11.2.61 65.55.171.158 443 HTTPS Closed Connection Web Access Internal Users 0x80074e20 FWX_E_GRACEFUL_SHUTDOWN Internal External SRVISA01 Firewall
10.11.2.61 TCP 60543 0 0 0 0x0 0x0 1/14/2010 9:33 10.11.2.61 65.55.171.158 443 HTTPS Initiated Connection Web Access Internal Users 0x0 ERROR_SUCCESS Internal External SRVISA01 Firewall
10.11.2.61 TCP 60544 0 0 0 0x0 0x0 1/14/2010 9:33 10.11.2.61 65.55.171.158 443 HTTPS Initiated Connection Web Access Internal Users 0x0 ERROR_SUCCESS Internal External SRVISA01 Firewall
10.11.2.61 TCP 60545 0 0 0 0x0 0x0 1/14/2010 9:33 10.11.2.61 65.55.171.158 443 HTTPS Initiated Connection Web Access Internal Users 0x0 ERROR_SUCCESS Internal External SRVISA01 Firewall

Post #: 1

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RE: weird hosted exchange issue - 6.Mar.2010 12:47:44 AM

akibo

Posts: 13
Joined: 12.Jan.2010
Status: offline

Hi there, Did you find a solution to this problem mentioned above. We use hosted exchange aswell and we are facing the same problem with outlook synchronization. It disconnects and reconnects on and off.

Please let me know if you found a solution to the above.

Thanks.

(in reply to valentam)

Post #: 2

RE: weird hosted exchange issue - 6.Mar.2010 12:08:32 PM

aliyanisabrey

Posts: 99
Joined: 12.Feb.2009
Status: offline

wow... that's kind of weird..

where do the messages come from? ISA server or Exchange or clientpc?

i've never seen this before...

(in reply to akibo)

Post #: 3

RE: weird hosted exchange issue - 6.Mar.2010 1:23:53 PM

akibo

Posts: 13
Joined: 12.Jan.2010
Status: offline

hi there Ali,

They come from the client machines, once the client opens outlook, you will see a message at the bottom right corner that its connected to the exchange server but soon after few minutes it will disconnect and soon it will reconnect, hence it will detail outlook performance, email will sometimes not receive or the client will receive them in a bulk like receive 5 or 6 emails all at once.
Dont know what do to do? i hope there is a fix for this. Its coz of ISA server 2006 coz once i remove the isa server and direct traffice directly to the router the problem does not occur. As soon as i connect the isa server the problem occurs. I think the isa server doesnt allow to have multiple connects for outlook.

Hope someone can help fix this problem?

(in reply to aliyanisabrey)

Post #: 4

RE: weird hosted exchange issue - 6.Mar.2010 8:15:19 PM

aliyanisabrey

Posts: 99
Joined: 12.Feb.2009
Status: offline

hi,

i m bit confused here about what you wrote on multiple connection for outlook.

here, it doesnot seem your rpc problem.

what's your exchange server version? if it's okay with you, just elaborate to this forum what you have on firewall policy. do you make changes after you created server publishing for RPC. did you open the port TCP 135 in your router?

_____________________________

Aliyani Sabrey

MCSE+Security, MCSA+Security, ISA Server 2004 & 2006

(in reply to akibo)

Post #: 5

RE: weird hosted exchange issue - 27.Jun.2011 11:54:15 AM

plexhost

Posts: 1
Joined: 27.Jun.2011
Status: offline

PlexHosted offers Hosted Exchange discount. Exchange 2010 25Gb + Free ActiveSync + Free 100 Mb SharePoint just at $6.95!

(in reply to aliyanisabrey)

Post #: 6

RE: weird hosted exchange issue - 25.Dec.2013 11:53:08 PM

erictwendell

Posts: 5
Joined: 25.Dec.2013
From: Phoenix, AZ
Status: offline

I believe that 100 Mb SharePoint just at $6.95! is to costly. My friend is even running a company he provides the same at approximately half then yours !!!

(in reply to plexhost)

Post #: 7